Customer Service Assistant

Eden Brown are seeking a highly efficient and reliable Customer Service Officer on a 3 month temporary assignment working for a well known Housing provider in Preston

This role is working in the office full time - 35 hours a week Monday - Friday

Key Responsibilities:

• Work from generic mailboxes, actioning emails and communicating with customers in a timely manner for both general queries and appointment booking.

• Maintain and update IT systems ensuring there are accurate records of all work planned and completed, ensuring the system is kept 'clean' daily, that all jobs have a future appointment and are actioned appropriately.

• Monitor diaries so that work is booked in a timely, cost-efficient and productive way.

• Manage jobs from start to completion, actioning and booking emergency and urgent repairs in line with timescales set, raising follow-on repairs and allocating work.

• Ensure all jobs are accounted for and are completed within target date.

• Ensure adequate appointment availability in relation to relevant repairs contracts.

• Review and amend diaries to take account of availability changes (e.g. leave, sickness and training).

• Arrange access to properties for any works to be carried out, following up in line with 'No Access' procedures as required.

Interested candidates must have a strong Customer Service/ Administration background

Only apply if you match the above criteria

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.