Customer Service Assistant

Role: Customer Service Assistant

Location: Bolton, BL6 5UZ

Hours: Part-Time / Permanent

Hourly Rate: £11.75 above 21 | £10.00 aged 18-20

Bonus Scheme: Quarterly Bonus Incentive!

Company: EG Group

As one of the world's leading independent convenience retailers, our vision is to provide the best level of service to our valued customers. We owe our success to the amazing team at our petrol stations who are truly the heart and soul of our mission.

We are currently looking for a polite, proactive, dedicated, and a team playing individual who can provide outstanding Customer Service to join our team as a Customer Service Assistant

What will my role look like?
As a Customer Service Assistant, you will be representing EG Group in a positive, professional manner while preforming a range of duties such as engaging with our customers, delivering a fast and friendly service to the highest standards, and working on the till. With your up-sell skills, you will contribute to the store’s goals and increase the sales, and profits.

What would my main responsibilities be?
(Full training will be provided)

• Identify common suspicious activity and transactions.
• Take delivery of fuel and store stock items.
• Check stock regularly.
• Adhere to Challenge 25 policies on age restricted items, and checking of ID.
• Ensure the store is well merchandised.
• Keep temperature records in line with procedure.
• Ensure the cleanliness of the site.
• Operate the cash register, handle money, and give correct change.
• Ensure that Food Safety and Health & Safety Policies and Procedures are followed.
• Report any gambling machine faults to management.
• Monitor customer’s use of the gambling machines and assist with instructions of the games.

What’s in it for me?

To show our appreciation for your hard work, we have a range of benefits you can take advantage of

• Pay increase upon completion of your 6 months’ probation!
• Food to Go Discounts – 15% off Greggs, Starbucks, Subway & much more.
• Discount partnerships – retail, food, home, garden, electronics & much more
• 24/7 access to virtual GP & wellbeing service
• Quarterly bonus incentive
• Contracted hours
• Progression & career opportunities
• Life assurance
• Employee assistance programme
• Recognition rewards
• 10% Discount Card for Asda
• Learning & development opportunities
• Work anniversary awards
• Compassionate leave
• EG Cares benefits & rewards platform
• Access to the Learning Hub with the most extensive online learning course library in the world

Apply today to start your fantastic career as our Customer Service Assistant! To apply please email a copy of your CV to applications@eg.group with the reference ‘Customer Service Assistant - Rivington South’

Please note - you are required to successfully pass a DBS check, which will be funded by EG Group.