Customer Service Assistant (Relief)

Customer Service Assistant (Relief) (Job ref: TOP001)
Salary: £10.90 per hour
Hours: Casual
Location: Group 12 Libraries (Tavistock, Okehampton, Princetown)
Closing date: 9am, Monday 8th April 2024
Interview date: Monday 15th April 2024 at Tavistock Library

** To read the full job description and submit your application form, please visit https://www.librariesunlimited.org.uk/jobs/ **

Do you enjoy helping others? Are you looking for a flexible job where you can make a positive impact on peoples’ lives?

As a Customer Service Assistants (Relief), you’ll work flexibly across the group of libraries consisting of Tavistock, Okehampton and Princetown to provide cover for staff absence, vacancies, and busy periods to ensure that we can continue to deliver our inclusive and inspiring library service to our customers. This role will support the delivery of library based events and activities as well as providing information and borrowing services.

You will play a key role in helping customers at every stage of their lives to get the most out of our services. It’s hands on and full of variety, with no two shifts ever being the same! In a typical shift, you could find yourself:

• Delivering a friendly, personable service to customers whilst helping them with their diverse reading and information queries.
• Using your IT skills to help customers access our digital library services and connect to the wider world through our customer PCs or their own devices.
• Delivering events and activities that inspire a love of reading, learning and creativity with customers of all ages.
• Unleashing your creativity and develop your event planning and marketing skills by helping colleagues to plan and promote events and activities built with the local community in mind.

You don’t need qualifications or previous experience to join us – we’ll give you all the relevant training you’ll need. It’s your passion for helping others, strong IT skills, and your excellent organisation skills that are more important to us. Above all, you’ll need to be flexible in your working hours (including weekend working) with the ability to work across all the libraries within your group to provide cover as required. Some lone-working may also be required in our smaller, single-staffed libraries.

Whether you are looking for flexibility to suit your current lifestyle, an opportunity to develop your skills and experience in a customer-facing role, or you’re excited by the prospect of making a positive impact in people’s lives and communities, this could be the perfect role for you!

Services at Princetown Library are delivered by a lone working member of staff who is supported by a supervisor based at Tavistock Library.

For an informal conversation about the role please contact Jan Horrell, Senior Library Supervisor (Tavistock Library) at jan.horrell@librariesunlimited.org.uk, or phone 01822 612218, or Carole Cornwall, Library Supervisor (Okehampton Library) at carole.cornwall@librariesunlimited.org.uk, or phone 01837 52805.

** To read the full job description and submit your application form, please visit https://www.librariesunlimited.org.uk/jobs/ **

Job Types: Permanent, Zero hours contract

Salary: £10.90 per hour

Benefits:

• Company pension
• Health & wellbeing programme
• Sick pay

Work Location: In person

Reference ID: TOP001