Customer Service Assistant - Russian Speaking

Customer Service Assistant - Russian Speaking
£28,000 – 30,000 per annum (full-time)
Location: Woolwich, Southeast London, SE18 6PF
Looking for a new challenging role with an opportunity to progress your career? Do you speak English and Russian fluently? Do you have a good telephone manner and get on well with people?
About the job
Our client is looking for an enthusiastic and ambitious Russian speaker to join their office team. Your attitude, work ethics, and communication skills are much more important than your previous experience.
Hours: Full-time; 42.5 hours per weekTimes: Monday to Friday, between 9am and 5:30pm, and occasional Saturdays between 10am-2pmStart date: Mar - Apr 2024Salary: £28,000 – £30,000 per annum, during the probation period, depending on experienceRevised: After a 6-month probation periodContract: Permanent employment, 28 days holiday pay pro-rata
Please note: Applicants must be authorised to work in the UK.
Our client has a friendly multi-lingual office team from various Eastern-European countries based in the Woolwich Arsenal office. Our client is a company with a great, caring, and fun environment. You can expect free fruit, sweets, and drinks as well as regular events. You will need to communicate in Russian in the office. You will report to the Customer Service Manager.
Duties and responsibilities (subject to change)
Your job will be to work within Customer Service Team to deal with new enquiries, bookings, and organise replacements as well as allocate new staff to jobs. You will also be expected to help Customer Service Team with other tasks when required. Full training will be provided to the right candidate, who is able to learn quickly and apply their knowledge and common sense to practice. The role requires a lot of attention to detail and the applicant needs to be very accurate to avoid mistakes, so it will suit someone who is very productive, organised, and careful.
What our client looks for
You would need to be able to communicate at ease by phone/email/SMS in both English and Russian and enjoy a busy, multi-tasking environment.
Excellent communication skills in English and Russian (both written and spoken)Good telephone mannerGood attention to detail and organisation skillsCompetent with email and Microsoft Office (Word & Excel)Good typing speed in English, min 35wpmSelf-motivated and proactive individual, who is able to use their own initiativeFast learnerWould suit someone living in Southeast London or East LondonAnother Eastern European language is an advantage
About Our Client
Launched in 2015, its founder wanted to create a company, which would care about the cleaning staff, quality of cleaning and customer satisfaction. Just after a few years it now manages hundreds of domestic and commercial cleaning contracts across London. The company is in the top 10 cleaning companies in the UK on Trustpilot.
Corporate member of the British Institute of Cleaning ScienceShortlisted for Royal Greenwich Business Awards in 2019 and 2020Best of Royal Greenwich Business Awards 2022 winnerLiving Wage Recognised Service ProviderMembers and Checkatrade, NCCA and Domestic Cleaning AllianceCurrently in the top 3 cleaning companies in London according to ThreeBestRated
HOW TO APPLY
Please apply with your up-to-date CV. If you have not heard within 7 days from the date of submission, please assume that you have not been successful.