Address
Form of work
SalaryWe are now Recruiting for a Customer Services Assistant for our client based in Ilkeston. This is initially a temporary role but may become permanent. Full time hours (45 per week).
What we are looking for-
- Must have proven experience within a Customer Services environment preferably with a feel for day to day operational issues and constraints
- Have an excellent telephone manner and Customer Service etiquette
- Highly adaptable & able to work under pressure, with the ability to continue to perform effectively in an environment where delivery volumes can increase by 300% overnight.
- Excellent communication skills and not afraid of delivering news the customer may not wish to hear
- To be able to understand processes and use good judgement when deciding whether an order should be escalated for priority delivery
- Strong IT skills, with a good working knowledge of MS Office & Outlook e-mail packages
- Have an extremely well organised and structured approach to a busy workload and be administratively sound
- Willing to work flexible hours when required, particularly through the winter months
- Reliable, punctual and a team player, willing to learn new skills and develop as part of a new business function
- Must have a can-do attitude, be helpful and positive in all aspects of the role
What's in it for you-
- Working Monday - Friday, 9 hours per days (45 hours per week). Some flexibility with start/finish times is required (between 6am - 5.30pm)
- Initially a temporary role, with the opportunity to become permanent
- Salary GBP22500- GBP25300 per annum
