Customer Service Assistant

Lloyd Recruitment Services are working with an established company based in outskirts Uckfield who are looking to recruit a Customer Service Assistant.

What's in it for you:

• Salary up to 24,000
• Monday to Friday, 9am–5:30pm
• On site parking
• Plus, excellent company benefits

Main responsibilities for the Customer Service Assistant:

• Answer all calls that come into the Customer Services Team
• Assist customers with their query and try to help customers with questions, problems, and orders in a positive and solution driven manner
• Handle any Customer Service and After Sales issues (based on training) and be decisive to give best possible solution
• Managing a personal inbox for all queries, requests and orders
• Overseeing sales inboxes for all brands
• Answering and responding to Customer Service inbox emails
• Liaise with sales reps for current and aftersales issues
• Complete all paperwork
• Take ownership & responsibility for any issues when answering the phone and follow them through to a satisfactory conclusion for the Customer
• Working closely with other departments to resolve issues and provide excellent Customer Service

Skills and experience needed to be the successful Customer Service Assistant:

• Previous Customer Service experience
• Attention to detail
• Phone manner, remaining calm and professional
• Taking responsibility for overseeing issues
• Confident in handling customer issues
• Customer focused
• Concise use of the system

Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.