Customer Service Centre Agent

Do you thrive in a vibrant, fast-paced environment? Are you a problem-solving champion who loves helping others? Do you seek a role that lets you shine through excellence in Customer Service? If so, keep reading! We are currently seeking a dynamic Customer Service Centre Agent to join our bustling team in the charming town of Knutsford.
As a Customer Service Centre Agent, your day will be packed with engaging tasks. You'll handle and log service requests via calls, emails, and web interfaces, resolving customer issues over the phone whenever possible. You'll coordinate with field engineers, ensuring efficient scheduling and follow-up to meet Customer Service levels. Additionally, you'll provide technical assistance, manage administrative tasks, and actively participate in departmental review meetings to support overall operations.
Hours of Work: Working 37.5 hours per week. Enjoy your Sundays off! Working rota covers five out of six days (Monday to Saturday), adapting to customer demands.
Customer Service Centre Agent Requirements:
Minimum of 5 GCSEs or equivalent, including Maths and English (Grade C and above).
High level of computer literacy, especially with Windows-based applications.
Exceptional interpersonal and communication skills.
Strong analytical and decision-making abilities.
Positive mindset with a proactive, can-do attitude.
  Customer Service Centre Agent Benefits:
Enjoy a competitive salary package along with fantastic perks:
25 days' holiday per year, with the chance to purchase up to five extra days.
Competitive company pension scheme.
Continual training and development opportunities.
Comprehensive private medical and dental insurance for all employees.
Life assurance and income protection schemes.
Access to our Employee Assistance Programme and Wellbeing events.
Discounts via the Employee My Benefits portal.
Meet the Organisation: Who We Are and What We Do
We are a global leader in cash automation technologies, dedicated to enhancing the efficiency and profitability of financial, retail, cash centre, and gaming industries. Our mission is to relieve businesses from the complexities of cash management, empowering them to focus on core activities. We collaborate with clients to address their specific challenges, fostering an environment of innovation, trust, and excellence.
If you're passionate about becoming a Customer Service Centre Agent, ready to elevate your career and contribute to a team where your efforts truly matter, apply now! Don't miss this exciting opportunity to be a vital part of our success story