Customer Service Consultant - Tottenham

TSB Bank Plc
Job Title: Customer Service Consultant (Money Confidence Expert)
- 6 Month Fixed Term ContractFunction: Branch Banking
Location: Tottenham
Salary: £27,359 (£25,100 base, plus cash allowance of £2,259) and excellent benefits
At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community. 
We are looking for someone who is passionate about customer experience.  
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB.  You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient.  You’ll build and deepen customer relationships by getting to know about them and their unique needs.  By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. 
What you’ll bring
- Be great with people, have a talent for talking to people both in person and over the phone. 
- Have a flair for understanding what customers need and the best way to support them with their current and future goals. 
- A desire to create a brilliant customer experience every time. 
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do. 
- Are an expert in being Digital inside and out, embracing assisted self-serve helping customers digitally using their own device or branch tablets with our online banking and mobile App. 
Location
- Tottenham is in north London. Our branch is on High Road just 100 yards away from the nearest train station Bruce Grove
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in return
​​​​​We’ll pay you a base salary of £25,100 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary £2,259) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)​​​​​​
- Variable Pay Award (5%/£1,255 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More
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