Customer Service Coordinator

Do you thrive in a fast-paced environment where exceptional Customer Service meets technical expertise?

Proactive Personnel are recruiting for a Customer Service Coordinator for an established client in the Widnes area.

• 80% Customer Service and 20% Sales

Your duties will include:

• Deliver exceptional service to every touchpoint
• Develop and implement strategies that put customers first
• Handle any customer enquiries, complaints and escalations
• Generate quotes for electrical and facilities maintenance spares
• Keep customers informed of expected arrival dates
• Manage returns and chargeable collections
• Assist the business development manager with sales activities and reporting tasks as needed

What will be expected of you:

• Possess a degree in an electrical subject, supply chain or related field that equips you to excel in a customer-centric environment
• Demonstrate proficiency in Microsoft Office programs. Prior experience with Sage50 and HubSpot is highly desirable
• Have a positive attitude and a strong commitment to maintaining a collaborative and supportive team environment
• Motivate and inspire a diverse team in a dynamic environment, leverage your technical understanding to foster collaboration and problem-solving

Working Hours:

• 8am to 5:30pm from Monday to Friday
• 45 Minute break