Customer Service Coordinator

Kenneth Brian Associates are recruiting for a Sales & Customer Service Executive for a well-established company based in Leatherhead with hybrid working. This is a rarely available opportunity to work within a great team, providing a high level of Customer Service to customers and order processing.

Specific responsibilities will include:

Responding to calls and emails from customers, resolving queries and issues.

Inputting customer orders using the processing system.

Manage customer expectations on deliveries.

Processing customer complaints/ any failures in accordance with company procedures.

Dealing with logistics issues in a timely manner

Co-ordinate with logistics to ensure orders are delivered on time.

Maintaining the customer database ensuring all relevant information is accurate.

To be considered for this role, you will need the following:

Previous experience in a customer focused role.

Previous experience in order processing/ logistics.

Experience with Salesforce or SAP would be an advantage.

Strong communicator, team player, quick learner.

Apply to today, hybrid working and great benefits!