Customer Service Coordinator

Customer Service Coordinator, South Heaton

Salary circa £22,000 per annum (negotiable depending on experience)

Our client is a leading equipment supplier based close to Newcastle City Centre. Following a successful year of growth and contract wins, they are now looking to add a Customer Service Coordinator to their busy service department. If you are an experienced Customer Service professional looking for your next role, we’d love to hear from you.

Responsibilities

• Provide efficient day-to-day customer support to internal and external parties
• Demonstrate excellent Customer Service on inbound calls, outbound calls and emails
• Accurately process orders from start to finish
• Inform customers of lead times ensuring expectations managed at all times
• Keep an accurate log of all customer records
• Liaise with warehouse team for returns and replacements
• Support wider team as and when required

Key Criteria

• Experience in a fast-paced customer care role
• Exceptional attention to detail
• High proficiency in IT packages and competent user of Excel
• Ability to work well under pressure and working towards tight deadlines
• A positive, collaborative approach to work