Customer Service Coordinator

Service Coordinator
Northampton
Hours – 8.30am – 1700hrsMonday – Friday
Salary - £24,148
 
Are you ready to take the helm of Customer Service excellence? Our client is on the lookout for a dynamic Service Coordinator to join their passionate team. If you thrive on delivering top-notch service, coordinating teams, and exceeding customer expectations, then this role is the role for you.
Our client is  committed to setting the gold standard for Customer Service. They take pride in ensuring that every customer's experience with them is nothing short of exceptional. As a Service Coordinator, you'll play a pivotal role in upholding this commitment and making a real impact.
 
Duties Included:

• You'll be the frontline hero, answering and logging customer breakdowns and defects, ensuring accurate records and market-leading communication.
• Be the go-to person for up to 15 Field Service Engineers in a specific UK area. Your ability to organise and prioritise work will be key to our client’s success.
• Create and manage service schedules for their engineers, ensuring customers are informed every step of the way.
• Liaise with parts and quotes teams to ensure orders are timely and confirm delivery dates. Keeping everyone in the loop!
• Overcoming common issues and learning to prioritise work based on the customer type, fault type and location of the customer.
• Manage and distribute work to sub-contractors where relevant.
• Updating engineer calendars regularly, planning ahead to make sure all service level agreements are achieved.
• Working towards a chargeable target, understanding which jobs should be prioritised in under to achieve this monthly.
• Communicating with key stake holders within the business, managing expectations and providing clear communication.

 
The Candidate:

• Be ready to adapt to the ever-changing needs of our client’s business.
• A pro at juggling tasks efficiently.
• Excellent communication skills are a must.
• Previous experience providing top-notch Customer Service is essential.
• Quick thinking and adaptable.