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SalaryWe are looking for an experienced Customer Service Coordinator to work for one of the UK's most prestigeous house-building brands.
This is a full-time, permanent position, based 2-3 days per week in the office in Welwyn Garden City, as party of a busy, vibrant team, with the balance spent working remotely, you will be a positive, customer-facing and approachable team-player who is happy to take on the responsibility and ownership of tasks.
Duties will include acting as the first-point-of-contact for customers when they are experiencing an issue with their home, reassuring them and guiding them through a resolution process that will see their issue resolved to their satisfaction.
You will plan, organise and process a workload of multiple cases, coordinating with other members of yoru team to book and carry out the necessary repairs; liaising with and updating the customer throughout.
Hours are 8.30am to 5.30pm Monday to Thursday, with a 4pm finish on a Friday. Total of 37.5hrs per week.
Our client offer a competitive salary package including a basic salary of up to 32k PA + bonus of (up to) 22% of basic salary + pension and healthcare (after one years service).
If you have a proven track record of outstanding Customer Service delivery, working for a house-builder, Estate Agent or Maintenance Contrator within the residential sector, we want to hear from you!
