Company

Fawkes & Reece LondonSee more

addressAddressBorehamwood, Hertfordshire
type Form of workFull Time
salary SalaryCompetitive
CategoryCustomer Service

Job description

I am working with a Housing Developer who have the opportunity to join them as a Customer Service Coordinator. As well as stability they offer the chance to progress within the business

The ideal candidate will have at least 1 years experience working within a Customer Service department of either a property developer, a housing association or a council. You will need to have the ability to deliver excellent Customer Service even whilst under pressure & you need to thrive in a fast paced environment

Day to day duties:

  • Dealing with questions & queries from customers during their warranty period
  • Analysing the problem and diagnosing it as a defect against the warranty
  • Responding the emails from customers and monitoring the central Customer Service inbox
  • Being the first point of contact for the customer care team
  • Ensuring that the CRM system is up to date
  • Once the defect has been rectified closing it on the CRM system
  • Communication with the Operatives and booking in their works
  • Maintaining good relationships with sub contractors for the specialised works
  • Delivering excellent Customer Service at all times
  • Dealing with invoices

If you would like to apply for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London office

Refer code: 3348217. Fawkes & Reece London - The previous day - 2024-05-16 03:41

Fawkes & Reece London

Borehamwood, Hertfordshire
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