Customer Service Coordinator

Customer Service Coordinator
Industrial Vehicle Sector
Northampton
24,000pa + benefits

Are you an organized and detail-oriented individual with a knack for managing schedules and ensuring seamless Customer Service? We are looking for a Service Coordinator to join our team in the industrial vehicle sector. You will play a pivotal role in managing engineers' schedules and acting as a vital link between our technical team and valued customers, ensuring efficient resolution of equipment breakdowns and maintenance needs.

Responsibilities:

• Schedule Coordination: Efficiently manage and optimize engineers' schedules for timely response and resolution of equipment breakdowns and maintenance requests.
• Customer Liaison: Serve as the primary point of contact for customers, effectively communicating updates, coordinating service appointments, and providing necessary information regarding service interventions.
• Resource Allocation: Coordinate with internal teams to allocate appropriate resources (personnel, parts, tools) to ensure prompt resolution of issues.
• Documentation and Reporting: Maintain accurate records of service calls, equipment maintenance, and customer interactions. Generate reports for analysis and improvement purposes.
• Problem Solving: Collaborate with engineers and customers to identify issues, troubleshoot problems remotely when possible, and escalate when necessary for on-site intervention.

Requirements:

• Proven experience in a service coordination role
• Exceptional organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
• Strong communication skills, both verbal and written, to interact confidently with customers and internal teams.
• Proficiency in utilizing scheduling software and CRM systems.
• A problem-solving mindset with the ability to make quick, informed decisions under pressure.

This is a fantastic opportunity to join a friendly and dynamic team and to forge a long term and progressive career.

You will receive first class training on all inhouse systems and ongoing professional and personal development support.

Basic salary 24,000pa + excellent additional benefits to include; retail and health benefit vouchers, cycle to work scheme, access to inhouse doctor service and rewards for long service.