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SalaryThis Customer Service Coordinator role is a permanent full time office based position working Monday to Friday 8am-4pm or 9am-5pm (37.5 hours per week) offering a salary of circa £22-22,500 per annum plus excellent benefits as below.
As Customer Service Coordinator you will be working as part of a small Customer Service team with responsibility for managing specific NHS and private customer accounts, maintaining effective customer relationships via phone and email ensuring customer satisfaction by managing their orders and requirements. Duties will include:
- Responsible for all aspects of managing your assigned accounts from enquiry through to delivery.
- Building and maintaining effective customer relationships with internal and external customers.
- To manage the customer order book.
- Liaison between our manufacturing, clinical and logistic departments to answer customer queries and resolve issues in a prompt and timely manner.
- Respond to inbound calls and initiate outbound calls/emails correspondence to patients and customers.
- Prepare quotations and proformas as and when required.
- Process customer orders through our internal record management systems.
- Ensure a high level of Customer Service to support the continuation and growth of business with that customer.
- Maintain accurate customer records and update information.
- Contribute to the delivery of the department key performance indicators.
- Carry out reception duties as and when required.
- Take card payments as and when required.
We are really keen to hear from applicants with the following skills and experience:
- Previous Customer Service experience is required from a similar customer/ patient centric environment.
- Strong organisational & prioritisation skills in a fast-paced demanding environment.
- IT proficiency with good administration skills (MS Office and CRM knowledge is desirable).
- High Customer Service ethic - is passionate about meeting customer expectations and improving service levels.
- Can do attitude.
- Takes accountability and initiates action, rather than waiting for someone else to do it.
Benefits Includes:
- 25 Days Annual Leave plus Bank Holidays
- Life insurance of 1 x salary
- Pension Scheme
- Onsite gym (only open during office hours)
- Free onsite parking
- Access to Perkbox (store discounts, wellness hub and access to counselling support)
Please apply today or call us to discuss this Customer Service Coordinator in more detail!
