Customer Service - Dutch Speaking

CUSTOMER SERVICE ADVISOR - DUTCH SPEAKING

£25,000 - £27,000

WALSALL

My client, delivers exceptional Customer Service, and are proud to deliver it differently. It's not about call time SLAs, it's about the quality of service that they provide to their valued customers. They take the time to build genuine, long-term customer relationships, becoming trusted partners, and this is reflected in their continued success.

If you are a Dutch speaker, with exceptionally high Customer Service standards, this is the perfect opportunity for you to join a growing, international, market-leading manufacturer.

As our Dutch Customer Service Coordinator (Export), you will:

• Utilise your exceptional Dutch language skills to create an impeccable end to end customer experience
• Be the first point of contact for our Dutch customers and support them through every step of their journey
• Build strong relationships with our franchisees both in Holland and internationally
• In Dutch and English, answer queries, respond to technical questions, handle order and export paperwork, resolve complaints and manage your own customer related projects
• Support colleagues and team members with other non-Dutch country - specific activities as required

About you:

You're a people person, a skilled communicator with a real passion for exceptional Customer Service. You will bring:

• Fluency in spoken and written Dutch
• A passion for delivering exceptional levels of Customer Service
• Strong administration skills, ideally with export administration experience
• Some previous experience in or knowledge of social media administration/coordination
• Flexibility, positivity, and a desire to learn and grow with our business
• An inquisitive nature, with a knack for quick-thinking and problem-solving
• A superb team ethic

What we can offer you:

• Permanent contract of employment
• Salary £25,000-£27,000 dependent upon experience
• Great working environment; collaborative and supportive with lots of variety
• Company wide training programme to develop key skills
• 25 days holiday plus bank holidays
• Non-contributory private health care and critical illness cover
• Generous contributory pension scheme
• Life assurance at three times salary
• Employee assistance programme
• Staff purchase scheme - take home products for FREE