Address
Form of work
SalaryJob Title:Service Coordinator
Location: Birmingham
Industry: FMCG – Packaging/Robotics Machines
Salary: £29,000 - £31,000 with Bonus
Benefits:
25 days Holiday
Pension: Employee 5% - Client 5%
Private Medical
Office based role
Company Overview:
Our client is a leading packaging machinery OEM specializing in end-of-line solutions for the Food, Pharmaceutical, and FMCG sectors. With over 25 employees in the UK, they manufacture equipment in Germany and manage installations across the UK market
Role Overview:
As a Service Coordinator, you will play a crucial role in ensuring efficient scheduling of engineers, managing service contracts, and delivering excellent customer support.
Key Responsibilities:
- Schedule 5 engineers' diaries effectively.
- Prepare proposals for service contracts.
- Understand technical drawings
- Assess engineers' skills and assign them to jobs accordingly.
- Coordinate travel arrangements for engineers including flights, hotels, transfers, and parking.
- Manage all administrative tasks associated with SLAs and service visits.
- Generate quotations for service contracts.
- Handle customer inquiries over the phone regarding engineering support
- Coordinate with customers to arrange service visits.
- Organize timely delivery of parts to sites prior to engineer arrival.
- Provide comprehensive reports on service visits.
- Use of software such as Sage
Experience Required:
- Proven experience in a similar role as a Service Coordinator, Scheduler, or Controller.
- Strong work ethic and dedication to providing exceptional service.
- Technical understanding
- Excellent communication and interpersonal skills.
- Proficient in record-keeping and data analysis.
Outstanding organizational skills with meticulous attention to detail.
If you are interested in this role, please contact Dan Walton at (phone number removed) or email (url removed).
This position offers an exciting opportunity for career growth within a dynamic and innovative company. Apply now to join our team!
