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The client is a well established engineering company, who is looking to bring a Service Coordinator who they can develop. They are looking to welcome someone who will take on the role of orchestrating, planning, and optimizing a team of four to seven engineers.
What Your Role Will Be
- Smooth scheduling of Preventative Maintenance visits.
- Timely coordination of Reactive Calls & Revisits when needed.
- Effective scheduling of Remedial Works post PPM & Reactive visits.
- Seamless communication with customers and engineers to enhance scheduling efficiency and customer satisfaction.
- Handling initial customer calls, swiftly resolving queries and setting a tone of superior service.
- Precise appointment booking in line with company procedures, optimizing engineer efficiency.
- Consistent achievement of customer KPIs; if challenges arise, timely liaison with customers to find solutions.
- Collaborative management of national and key accounts across teams and regions.
- Professional handling of engineering data from handheld devices, ensuring compliance.
- Efficient management of sub-contractors, ensuring adherence to company standards and timely service delivery.
- Generation of subcontract orders following established protocols.
- Contribution to maintaining the service management database.
- Accurate tracking of work completion and reporting from Engineers, supporting other departments as needed.
Key Skills
- Ability to communicate fluently with customers, manufacturers & internal staff.
- Ability to resolve customer related issues.
- Ability to understand and act on KPI information – numeracy essential.
- Ability to work as a positive team member.
- Ability to prioritise workloads to meet agreed deadlines.
- Must excel in delivering quality customer service and exceeding the customers’ expectations every time.
- IT literate (word, excel and outlook).
- Calm, resilient and flexible with experience in a fast-paced service environment.
A key benefit for the role is that this is an excellent opportunity for someone looking to progress their career. The client is looking to boost someone's potential, allowing them to grow within the business.
If the role sounds of any interest please feel free to apply or contact the details attached.
