Customer Service Engineer

Customer Support Engineer – Covering South East

We are looking for someone who has experience of working with customer support company products and resolving technical issues, provide customer training on products and act in a quick and professional manner to resolve queries.

Key Responsibilities:

• Provide hands-on technical support and assistance to a large client base. 
• Execute installations, upkeep, and repairs of equipment and systems.
• Swiftly troubleshoot technical issues to ensure minimal operational disruptions.
• Uphold superior Customer Service standards by addressing inquiries and resolving concerns promptly.
• Foster effective collaboration with internal teams for seamless issue resolution.
• Conduct comprehensive training sessions for clients to optimize product utilization.

Requirements:

• Previous experience in field service or customer support roles is advantageous.
• Proficiency in diagnosing and resolving intricate technical problems.
• Exceptional communication and interpersonal skills.
• Willingness to travel to client sites as needed.
• Possession of a valid driver's license and a clean driving record, no more than 6 points. 
• Relevant technical qualifications or certifications are a plus.