AddressThe Role
We are looking to increase our pool of Casual Customer Service Executives to help support the growth of Arsenal Direct (our official online store) and ensure fantastic Customer Service for our supporters, by managing our Arsenal Direct inbox and ensuring all questions and emails are responded to.
Our objective is to develop the best ecommerce business in world football, and this role will help play a part in achieving this.
Who we are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Your day-to-day
- Support the management of the Arsenal Direct inbox by responding to all supporter queries in a timely manner
- Collaborate with our Supporter Services team, our warehouse which fulfils our orders and any relevant 3rd parties to resolve customer queries in a helpful and supportive way
- Update any shared documents and trackers so our response rates and overall performance can be monitored
- Pro-actively suggest ways to reduce inbound queries and improve customer satisfaction
What we are looking for
- Strong experience of providing excellent Customer Service
- Excellent communication skills
- Proficiency on Microsoft Office is essential (Outlook, Word and Teams)
- Ability to manage your own workload and juggle multiple queries at once
- Fast learner and comfortable using multiple internal and external systems to resolve queries
- A flexible approach to working days and hours based on customer demand and peak trading periods
Why choose us
At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:
- An exciting reward and recognition scheme
- Generous holiday allowance which increases with your length of service
- Great internal learning and development programmes
- A flexible hybrid working model
- Priority access to apply for match tickets
- A competitive health and wellbeing benefits package
- A leading Employee Assistance Programme
- Great discounts with some of our Partners
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, we will offer you an interview if you meet the minimum criteria for a role. Please choose the option of a guaranteed interview on your application form. The information you share with us about your health or disability will not be used in recruitment decisions.
