Customer Service Host

Customer Service Host

Do you have a passion for theatre and looking for the perfect opportunity to compliment your work-life balance? We are looking for customer-focused staff to cover shifts around 12pm-3pm and 5pm-8pm, working up to 10 hours per week at our Box Office.

The Sunderland Empire is the largest theatre between Leeds and Edinburgh and referred to as the West End of the Northeast; we are a dynamic, busy venue welcoming thousands of audience members through our door each year housing a mix of hit West End musicals, UK tours, comedians, one-night shows and local performances. We are part of the Ambassador Theatre Group, an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we have grown into the world's number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

As a Customer Service Host, you will help us achieve this by offering customer support from our Box Office up to 90 minutes before each show begins. You will answer queries about various productions, the theatre, local vicinity, resolve ticket inquiries, as well as sales of the additional products and services that enhance our audiences' visit to the theatre.

Full of variety, this role is both fun and challenging. You will take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, in our unique theatre with an ever-changing programme. There are also great opportunities for development within the role, as well as cross department working being an option too. Along with being voted 'A great place to work' and an accreditation for better health at work, we offer a free ATG+ Membership giving discounts on tickets too.

Interviews will be held on 6th and 7th of February 2024 with a view to start w/c 15th February.