TransUnion's Job Applicant Privacy Notice
What We'll Bring:
TransUnion is a global information and insights company. We use data, software and technology in a smart way and help make trust possible in the modern economy. We do this by providing a comprehensive picture of each person so they can be reliably and safely represented in the marketplace.What You'll Bring:
Must be fluent in Swedish and English (Written and Verbal)
Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
Examine and analyse information to determine the severity of the fraud, breach and/or identity theft
Exercises independent judgment in setting priorities to ensure that deadlines and due dates are met
Provide professional and courteous Customer Service and expert assistance to clients and victims of a breach/fraud and/or identity theft
Manage customer and client expectations
Act as point of contact for customer, client and internal experts
Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
Prepare letters, initiate telephone communications and acts as a liaison to creditor, law enforcement and government agencies
Communicate clearly to customer the services and support offered
Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of the remediation.
Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings and updates
Administrative
Identify, report, and articulate on current trends and unique client or customer situations to both internal and external parties
Maintain current knowledge of all new laws and regulations pertaining to breach and identity theft
Prepares written proposals for breach services that fit the situation
Participates in project plan schedule development, monitoring and reporting
Directs document and data transfers between company and clients
Manage mailings: scrubbing data, producing letters, obtaining client approval and coordinating the delivery to mailing service
Ensures timely communication to internal team members, clients and other 3rd parties such as client’s counsel
Records and details relevant case notes into database with strong attention to detail and accuracy of information in a timely manner
Ensures the closure of all resolved and confirmed Incident records and final report to the client /customer
Accountable for the overall breach/fraud incident process efficiency and effectiveness
If applicable, language translation for correspondence, reports , training documents, other internal documents as necessary
If applicable, live Language interpretation between clients and internal departments regarding sales support, client training and incident management support calls with Forensic and Privacy experts
Impact You'll Make:
On a day- to- day basis you will be responsible for independently working and prioritising your own workload of requests and are required to provide telephone support should our clients ring through to the desk.
TransUnion- a place to grow:
We know that you may not possess every aspect of the essential and/or desirable skills listed above but if there’s something you can’t tick off, don’t let that put you off applying as we could explore training for you.
What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme our benefits package starts with 26 days’ annual leave + bank holidays (increasing with service), a generous contributory pension scheme, private health care and a whole host of other employee lifestyle benefits.
That’s in addition to a variety of physical, mental and financial fitness wellbeing programmes such as lunchtime yoga, boxing classes, mindfulness app access, daily dedicated ‘away from keyboard’ time to ensure colleagues take a break and our diversity forums.
Interview & Hiring Process
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform of this.
Reasonable Adjustments
If you require any reasonable adjustments to attend an interview with us, please detail this on your application.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.TransUnion Job Title
Specialist I, Customer Support Operations