Customer Service

We are working with a client in the UK social care sector. Due to expansion our client are seeking a number of caring, empathetic and motivated individuals to join their Customer Service team

Are you looking to join a vibrant and friendly team that enjoys making a positive difference in people's lives each day, whilst having fun at work, enjoying team activities inside and outside of the office such as team sports days, bake-offs, karaoke nights and much more.

No sector experience is required for the role as they will provide full training with career progression opportunities or maybe you could become specialist within their team.

Responsibilities

• Taking inbound Customer Service calls on behalf of their partners from people who are looking for care for themselves, or a loved one.
• Providing advice and guidance to the caller based on the nature of their enquiry
• Creating a case file for each new care enquiry our partners receive
• Liaising with the senior leadership team at their partner care services to facilitate visits and assessments for potential clients
• Gathering feedback from families on their experience of the care service and communicating this with all stakeholders
• Remaining on hand and in touch with families throughout their journey and providing support when required
• Maintaining case notes within CRM software
• Office-based team role with daily KPIs and SLA targets to achieve

Skills & Experience

• An empathetic and caring individual
• Confident in speaking with people over the telephone
• Ability to manage multiple tasks at the same time and solve problems when they occur
• Good communication skills, both written and verbally
• Great sense of humour
• Ability to work 1 weekend in 4 (with two days off in the week)
• Comfortable with their office dogs

Benefits

• Free on-site parking
• Monthly social activities paid for by the company
• Career progression fully supported
• Incentive & commission schemes based on quality & output

Please note:
As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.