Customer Service Manager

Customer Service Manager

Why this role?

We are currently recruiting for a Customer Service Manager to work within a busy and exciting team with great emphasis on personal development and growth.

What will you be doing?

As the Customer Service Manager your responsibilities will mostly consist of:

• Lead and develop the Customer Service team through a hands on, active approach
• Support with implementing systems, communicating changes and supporting the team by setting KPIs
• Providing guidance on market changes, and best practice, supporting the team with any training needs
• Develop relationships across the business to foster strong team relations
• Strong leadership skills, looking at process improvements, recruiting for the team
• Office management duties- supporting the office as a whole and helping with organising/scheduling events

Your background:

You will ideally have experience within a similar role, a proven track record of relationship building, high levels of attention to detail is key for this role along with excellent verbal and written skills.

The salary for this position is £28,000-£32,000 this is a full time permanent position with the offer of hybrid working, 2 or 3 days per week office based. Parking is provided.

For more information please contact Harriet Ali at Four Squared Recruitment