Customer Service Manager

CUSTOMER SERVICE MANAGER
EAST RIDING OF YORKSHIRE
UP TO £60,000
Our client is looking for a Customer Service Manager to join their team. You will be responsible for managing the Customer Service teams, through a team leader structure, ensuring an excellent level of service is provided, and play a key role in the growth and development of the business with strategic leadership experience. You will be well versed in financial and people management.
BENEFITS
Not only does the role have a competitive salary, but it also offers a range of other benefits, including a pension scheme, access to discounted products and services and generous annual leave.
RESPONSIBILITIES
As a Customer Service Manager your key duties will include:
• Managing, training, and coaching the teams to ensure a high-quality service
• Monitoring performance, metrics, benchmarks, service liability issues, and implementing improvements
• Measuring performance by analysing data reports and trends, ensuring all KPIs are met
• Adhering to policies, procedures and health and safety legislation
• Tracking and managing the engagement metrics and strategy
• Monitoring complaint oversight and resolutions
• Identifying and implementing service and business improvements
REQUIREMENTS
To be considered for the role of Customer Service Manager you must have:
• Previous experience in a Customer Service Manager role or similar, operating at a strategic level
• Experience in financial/personnel/project management
• Excellent communication skills, both written and verbal
• The ability to manage, train and motivate a team
• Strong leadership, motivation, and support skills
• Great organisation, time management and project planning skills
• The ability to thrive both independently and as part of a team
NEXT STEPS
So, if you possess a passion for design, and are interested in becoming a Customer Service Manager, then apply with your CV today. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why miss out? Apply now!