Customer Service Manager

Are you a confident communicator with excellent Customer Service skills, who is seeking an exciting new challenge within an expanding and conscientious company? Our client, a successful and established retail shop, is looking to recruit a confident, pro-active Customer Service Manager to join their team in West Grinstead. The ideal candidate will be a go-getter and will be proficient in using Microsoft applications and possess strong numerical and literacy skills. You should have strong leadership skills and possess a UK Driving Licence. This role offers an excellent opportunity to develop your career within Customer Service and presents an excellent benefits package. If you are interested in this position, we would love to receive your application Responsibilities as a Customer Service Manager Organise the customer care team's workflow & ensure that they understand their duties or delegated tasks Monitor team productivity and provide constructive feedback and support where needed Undertake yearly performance reviews Oversee annual leave requests & sickness of the Customer Care team Resolve issues & customer complaints Train new employees & keep customer care up to date with new systems, procedures, products & promotions Answer customer emails, phone calls & online chats, take orders and up-sell Liaise with accounts team where trade accounts are overdue/over credit limit Manage & respond online customer reviews Document and process customer returns & refunds Advise customers though product knowledge Experience / Skills Full UK Driving Licence Prioritise and manage your workload to perform the various tasks as required The role requires a high level of attention to detail, good telephone manner, great interpersonal and communication skills You will need the ability and enthusiasm to learn new skills and develop an in-depth product knowledge Excellent communication and English (written and spoken) is essential Good numerical skills along with a good working knowledge of Microsoft Office, including Word and Excel is desirable Pro-active, 'can-do' attitude and seek out opportunities for improvement and efficiencies Benefits 4% Pension contribution Life Assurance Plan Extra annual leave and bonuses for lengths of service Free Parking 50% discount on products Fresh fruit and snacks delivered weekly to the office Job Title: Customer Service Manager Location: West Grinstead Salary: £28,000 - £32,000 per annum Full Time: 9:00am - 5:00pm For more information about this Customer Service Manager role, please contact Joe Walker at Clearline Recruitment.