Company

Rise ResourcingSee more

addressAddressNorth Yorkshire, England
type Form of workPermanent, full-time
salary SalarySalary negotiable
CategoryBanking

Job description

An Online Retailer are hiring a Team Leader/Manager to look after a small team of 5 Customer Service advisors. Mon - Fri 9-5.30 (flexible start/finish available), no weekend working.

THE COMPANY

An Online Retailer are looking to hire a Team Leader/Manager to be responsible for the day-to-day management of a small team of 5 Customer Service advisors. The team covers a mixture of Phone, Email and Social but most enquiries are Email based. The team works Mon-Fri 9-5.30 - there’s no weekend work or nightshifts and the start/finish times can be adjusted earlier or later to help you achieve a good work/life balance. They work out of a converted barn set in beautiful countryside commutable from Burnley, Blackburn, Bradford, Colne, Halifax, Hebden Bridge, Preston, Skipton, and surrounding areas.

THE ROLE

  • Responsible for the day-to-day management of 5 Customer Service advisors, acting as the first point of contact for any escalations.
  • Making sure everyone’s workloads are properly managed, keeping an eye on targets, and carrying out performance reviews every month, quarter, and year.
  • Coaching the team to respond to questions and complaints and troubleshoot problems with services or products.
  • Preparing reports.
  • The business is investing into new technologies and ways of working including Knowledge Databases and ChatBots and in the next couple of months a new CRM system (Zendesk) and customer returns portal will be going live too. So lots of new stuff coming up to make the team’s life easier and you can get involved in the training and roll out of these systems too.

ABOUT YOU

To be successful in this role you will need demonstrable experience of working in Customer Service, with some experience of training, coaching, supervising, or managing others either officially or unofficially. You will have excellent written communication skills, organisational skills, and good attention to detail. Due to their location, you will need access to a car.

THE REWARD

The business has a great benefits package including a generous performance-based bonus up to £2,000, a health cash plan scheme, free parking, a market leading holiday allowance plus the option to buy more. They have a flexible approach to working hours - standard hours are Mon-Fri 9-5.30 (37.5hrs total) but the start/finish times can be shifted to help you achieve a good work/life balance. The team is small and lovely and based out of a converted barn set in beautiful countryside.

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. I look forward to reviewing your application!

£Depending on Experience + Up to £2k Performance-based Bonus + Health Cash Plan + 26 days Holiday plus ability to buy additional days + Flexible Hours

Refer code: 2654501. Rise Resourcing - The previous day - 2024-01-30 21:12

Rise Resourcing

North Yorkshire, England
Jobs feed

Customer Service Advisor

Red Recruitment

Bradley Stoke, Gloucestershire

£21,000 - £27,000/annum commission

Service Advisor

Perfect Placement

Bristol, England

£30,000/annum

Customer Service Representative

Industria Personnel Services

Hinckley, Leicestershire

£22,500 - £24,750/annum

Customer Service Support

Concept Recruitment Group Ltd

Bradford, West Yorkshire

£25,000/annum

Automotive Service Technician

Protyre

Broadstone, Dorset

£27,000 - £29,000/annum

Customer Service Advisor

Pertemps Redditch Commercial

Bromsgrove, Worcestershire

£22,000 - £25,000/annum

Customer Service Representative

E3 Recruitment

Bradford, West Yorkshire

£12 - £13/hour Plus overtime paid at a premium

Customer Service Advisor

First Base

Brockworth, Gloucestershire

£24,100/annum Rising to £27,100 eventually

French Speaking Customer Advisor and Client Support

Search

City of Edinburgh, Scotland

£24,000/annum

German Speaking Customer Service Advisor

Search

City of Edinburgh, Scotland

£25,000 - £30,000/annum

Share jobs with friends

Related jobs

Customer Service Manager Online Retail

Technical Services Manager

Resourcing Group

£50,000 - £55,000/annum

Middlesbrough, North Yorkshire

2 weeks ago - seen

Office Manager

Si Recruitment

£28,000 - £32,000 per annum

North Yorkshire, England

4 weeks ago - seen

Graduate Trainee Sales Manager

Bridgewater Resources Uk

£27,500 - £29,000 per annum

North Yorkshire, England

a month ago - seen

General Manager

Zachary Daniels

£35,000 - £37,000 per annum

North Yorkshire, England

2 months ago - seen

General Manager

Detail 2 Recruitment Limited

50000.00 - 53000.00 GBP Annual + Bonus

Poole, North Yorkshire

2 months ago - seen

Hospitality Manager

Cpi Selection

North Yorkshire, England

2 months ago - seen

Technical Services Manager

Greencore

North Yorkshire, England

2 months ago - seen

Office Manager

Eaccountax Limited

£26,500 - £27,000 a year

Middlesbrough, North Yorkshire

2 months ago - seen

Project Officer (Ecology and Land Management) – Linking Levisham

North York Moors National Park Authority

Salary of £30,296 - £33,024 per annum

North Yorkshire, England

2 months ago - seen

Case Manager

Middlesbrough Council

£28,770 - £38,223 a year

Middlesbrough, North Yorkshire

2 months ago - seen

EO Practice Manager

Ministry Of Defence

£28,300 a year

Thirsk, North Yorkshire

2 months ago - seen

Lettings Manager

Additional Resources Ltd.

£27000 - £40000 Per Annum

Middlesbrough, North Yorkshire

3 months ago - seen

Retail Trainee Manager

Majestic Wine

Competitive salary

North Yorkshire, England

3 months ago - seen

Lettings Manager

Additional Resources

£27,000 to £40,000 per annum

Middlesbrough, North Yorkshire

3 months ago - seen

Retail Trainee Manager

Majestic Wine Warehouses Ltd.

Permanent

Poole, North Yorkshire

3 months ago - seen

First Line Manager

Great Bear

Sherburn in Elmet, North Yorkshire

3 months ago - seen

Lettings Manager

Ambitious Group

Middlesbrough, North Yorkshire

3 months ago - seen

National Sales Manager

Lws Recruitment Services Ltd

£45,000 - £50,000 per annum, negotiable

North Yorkshire, England

3 months ago - seen