Customer Service Manager

We have partnered with one of the fastest growing and premium food brands, who are seeking a Customer Service Manager on a temporary assignment for 2 weeks. As the Customer Service Manager you are the first point of contact. You will be professional, helpful and timely response via email, telephone, letter and social media. You will have a strong Customer serve background

Car Parking available on-site and this is a fully office based role.

Hours - 9am - 5pm

Dates - 22nd Jan - 2nd Feb (2 weeks) you have to available for all.

Customer Service Manager:

• Understand the reason for contact, respond appropriately, leaving the consumer feeling valued.
• A strong sense of urgency - understanding issues that need to be escalated
• Work cross functionally to provide necessary information to other teams eg. Technical and Food Teams
• Demonstrate empathy, our consumers are the ultimate judge of our business, their feedback helps us improve, everyday.
• Use every point of contact as an opportunity to engage consumers and further increase the depth of our relationship

Analysis:

• Review contacts weekly, spot and report any trends
• Share information / learnings with the marketing team on themes, consumer requests, comments on packaging, recipes, food and communication

Customer Service Manager Key Skills

Customer Service Experience essential - at least 1 year

Strong communicator

Self-starter, quick learner

Enthusiastic approach

Good IT skills

Freshdesk Portal knowledge preferred but not essential (Customer Service Platform)

Thank you and please apply now if you have the relevant experience.