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SalaryDescription
WFS have an exciting opportunity to join our growing team at London Gatwick.
As the Customer Service Manager you will be responsible for developing and maintaining client relationships with our airline customers whilst also playing a key role in station compliance, project implementation and staff engagement.
We offer a competitive salary package with opportunities to progress your career in a global company.
Your main responsibilities on a day to day basis will be:-
- Work with our airline customer representatives to deliver a high level of service
- Act as the liaison with our customers to ensure issues are resolved in a timely and professional manner
- Manage all aspects of the new vendor set including agreement of contracts - commerical agreement/SLA's
- Work closely with the Operations teams to manage the warehouse resources are used efficiently
- Ensure, and audit compliance with all health and safety, regulatory and customer requirements
To be successful in this role you will need:-
- Experience of the airline industry
- Strong interpersonal skills, professional communication and self motivation
- Excellent planning and organisation skills
- Management experience would be an advantage
Please note that successful candidates will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.
Our Values
Focus on Customers
We work proactively with our customers request and our customers’ customers to make sure we deliver what we have contracted to deliver. Without our customers, there is no WFS.
Integrity
We treat our people & stakeholders with respect and care building trust via open, honest and straightforward communication. We always operate within the boundaries of our code of conduct and ethics policies.
Responsibility
We do our jobs well, being accountable for our actions and taking responsibility for our work and those around us. We lead by example.
Safety & Security
We sincerely believe that safety & security is our number one priority at all times. We will do what we are trained to do, we will never take short-cuts and we will always speak up where we see compromises being taken.
Teamwork
Teamwork
We all work as part of a team, enjoying what we do, collaborating with our colleagues and relying on their expertise to make a valuable contribution to WFS.
About Worldwide Flight Services
WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.
In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.
In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.
