Customer Service Medical Assistance Co-Ordinator

The role: As a Medical Assistance Coordinator, you will be helping our customers in their hour of need, any place and at any time

You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring our customers are cared for at every step of the way. Dealing with both inbound and outbound calls, you will have excellent communications skills with the ability to stay calm under pressure.

Hours: This position is based on a 35-hour week and will include working weekends and bank holidays, covering shifts between 7am and 10pm. You may also be required to work some night shifts from 9pm to 7.30am.

This will be a hybrid role 3 days office - 2 days home

You will:

• Handle all in and outbound calls in a helpful, polite and professional way
• Provide proactive solutions to our customers
• Monitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progress
• To ensure all product and technical knowledge is applied at every opportunity
• Handle all regulated complaints within the FCA complaint guidelines

About you:

• You will have a good level of general education, including Maths & English A-C GCSE or equivalent
• A genuine desire to provide a high level of Customer Service
• Have the ability to effectively manage multiple cases
• Able to show empathy and remain calm in a pressurized environment
• Flexible and able to work a variety of shifts