Customer Service & Office Administrator

Customer Service & Office Administrator

Location: Studley

Type: On-site Position

Company Overview:

[Confidential]

Job Purpose:

The Customer Service Team plays a vital role within our organisation, collaborating with all departments to ensure smooth processes and excellent Customer Service. This role entails various administrative tasks to meet customer and business requirements.

Key Accountabilities:

1. Customer Services:

   • Act as the main point of contact for customers via telephone and email.
   • Handle, resolve, and document all customer complaints.
   • Manage customer orders and inquiries using SAP.
   • Ensure accurate completion of supplier-to-retailer transactions.
   • Investigate and resolve disputes within supplier-to-retailer transactions.
   • Address and resolve issues with customer accounts.
   • Complete all administrative tasks to support customers.

2. Back-Office Support:

   • Assist Account Managers with administrative tasks, including reporting.
   • Provide support to the Assets and Finance departments.
   • Keep Account and Asset Managers informed of any issues.
   • Perform general office management tasks.

Skills/Experience:

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, with advanced Excel skills.
• Customer service/administration experience (minimum 1 year).
• Experience in logistics/supply chain (desirable).
• SAP experience (desirable).
• Ability to multitask effectively.

Competencies:

• Excellent communication abilities.
• Strong problem-solving skills.
• Ability to perform well under pressure.
• Attention to detail and accuracy.
• Customer-oriented approach.
• Proactive mindset.
• Team player.

Additional Info:

• Hours: Monday to Friday, 08:30-17:00. Bank holidays required.
• Holiday: 25 days.
• Birthday off.
• 4% employer pension contribution.
• Private medical insurance.
• Life Assurance death in service benefits (4x annual salary).
• Discounts program.
• Employee Assistance Programme (EAP) for free mental health, financial & legal support.

Salary: £27,000 - £28,000