1St Line Support Analyst

1st Line Support Analyst - Initial six months FTC

Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a 1st Line Support Analyst at a prestigious brand.

Working Hours: Monday to Thursday, 14:00 - 01:00

The Role: 

As a 1st Line Support Analyst, you will play a pivotal role in supporting our client. You will provide technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service.

Key Responsibilities:  

• Provide technical support within the ITIL framework and adhere to Service Management principles.
• Troubleshoot and resolve software and hardware issues within SLAs.
• Create and maintain knowledge articles to aid in issue resolution.
• Complete service requests such as software installations and hardware setups.
• Escalate complex issues to the relevant teams and coordinate external technical support when necessary.

Qualifications & Experience:

• Previous experience in an IT support role.
• Familiarity with the client's hardware and software tools.
• ITIL Foundation certification.
• CompTIA A+ or equivalent certification.

Join a company that celebrates diversity and welcomes unique contributions from individuals of all backgrounds. Our client offers a dynamic work environment where your skills and expertise will be valued and rewarded.

Interested? Please Click Apply Now! 1st Line Support Analyst