Customer Service Officer

Customer Service Officer

Job Type: Part Time, Permanent

Location: Salisbury

Salary £12.00 per hour Friday, £18.00 per hour Saturday

Hours: 14 - 16 hours per week (hours based on a 4 week rota)

The Role

Salisbury City Council provide citywide leadership both now and for the future.  Are you ready to embark on a fulfilling administrative journey supporting Salisbury City Council with this goal? Due to an internal promotion, we are seeking a talented Customer Service Officer to join our dedicated team.

At Salisbury City Council, our Customer Services Team plays a pivotal role in supporting the entire council. As a valued member of our team, you'll be serving visitors and local residents with a warm welcome, offering a friendly and professional service in both Salisbury Information Centre and Salisbury Shopmobility.

Skills and Qualifications

• We're in search of a capable team player, ideally from a Customer Service background.
• If you are proficient in Microsoft Word, Excel, and Outlook, and excel in building meaningful customer relationships through exceptional interpersonal and communication skills, both written and verbal, you're exactly who we need.
• Cash handling experience would be beneficial.

Essential Criteria

• Experience of customer care and dealing with the public
• Experience of dealing with numerous and varied queries in a timely manner and handling queues when necessary
• Good local, regional and national geographical knowledge
• Understanding of local services
• Outstanding customer care skills
• Strong written and verbal communication skills
• IT keyboard skills
• A minimum of Grade C GCSE in English, Maths or equivalent
• A friendly disposition with a courteous and polite manner
• Smart, professional appearance
• Ability to demonstrate empathy, patience and professionalism at all times

Benefits

• Generous Leave: Benefit from a minimum of 30 days of annual leave, plus Bank Holidays, pro-rata for part-time.
• Satisfying Work: Join a workplace where 97% of our staff find fulfilment and excitement in their roles, as revealed by our last staff survey.
• Secure Future: Access the Local Government Pension Scheme for peace of mind.
• Continuous Growth: Embrace excellent training and development opportunities to further your career.
• Wellbeing Matters: Participate in the cycle to work scheme and take advantage of various health and wellbeing benefits, such as free eyesight tests and yearly flu vaccination.
• Paid Care: Paid sick leave to take care of yourself when needed.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable council, please click apply to be redirected to their website where you can complete your application.