Customer Service Officer

Customer Service Specialist (Office-Based in Leamington Spa)

Are you passionate about delivering exceptional Customer Service and eager to represent a brand known for its core values of excellence, professionalism, and courtesy? If so, we have the perfect opportunity for you!

Role: Customer Service SpecialistLocation: Office-Based, Leamington Spa - Monday to Friday 9.30 - 5.30

Salary: £26,000

Role and Responsibilities:

As a Customer Service Specialist, you will exceed customers' expectations by providing the highest level of service efficiently, politely, and professionally. Your key responsibilities will include:

• Customer Communication: Provide timely and accurate support to all customers via phone and email, ensuring responses within 24 hours.
• Problem Resolution: Clarify customer needs and complaints, offering the best solutions and following up to ensure full resolution.
• Collaborative Solutions: Work closely with logistics, the credit department, and the sales team to achieve optimal solutions.
• Complaint Handling: Resolve complaints in line with company policies and procedures.
• Order Management: Process orders, exchanges, and cancellations while providing accurate information on order status and product knowledge.
• Data Entry: Maintain precise order notes within ERP and CRM systems.
• Team Collaboration: Assist the department in achieving its KPIs by working effectively as a team.
• Workflow Management: Oversee the process from order to invoice, ensuring shipment deadlines are met.
• Warehouse Coordination: Collaborate with the warehouse to coordinate dispatch and return of orders.
• Administrative Duties: Perform general administrative tasks and support process improvements as needed.

Requirements:

• Experience: 1-3 years in B2B and B2C Customer Service.
• Communication Skills: Outstanding listening, verbal, and written communication skills.
• Troubleshooting: Excellent troubleshooting and multi-tasking abilities.
• Attention to Detail: High level of accuracy and attention to detail.
• Proactive Attitude: A team player with enthusiasm, accuracy, and a commercial orientation.
• Professional Etiquette: Friendly and professional demeanor when dealing with customers, team members, and other departments.

Why Join Us?

This is a fantastic opportunity to join a value based team where you can truly make a difference. They offer a supportive work environment, opportunities for career growth, and a chance to represent a respected brand. If you are dedicated to customer satisfaction and thrive in a fast-paced environment, we want to hear from you!

Apply now and take the first step towards a rewarding career

INDH