Customer Service Operative

Adecco have teamed up with a forward thinking and dynamic company within engineering and manufacturing, they are looked to add to their Customer Service department. As a proactive Customer Service Operative you will support all existing and new customers within the thermal imaging & emissions area plus dealing with inside sales queries.

Salary: £27,000 £30,000

Hours: Monday to Friday 8.30am to 5.00pm

Benefits: Competitive Salary, 20 days Annual Leave, additional 3 days for Christmas + Bank Holidays, Birthday 'day' off, Group Personal Pension Plan (5% Employer 3% Employee), Group Life Assurance & Group Income Protection, Free Onsite Parking, Open Plan Office Environment, Early finish on Fridays, Office closes for Christmas and reopens in the New Year.

The main day to day responsibilities:

• Customer Service o Respond promptly to customer inquiries via phone, email, or in-person.
• Resolve customer issues and complaints efficiently, ensuring high levels of customer satisfaction.
• Provide product information and recommendations to customers.
• Build and maintain strong, long-lasting relationships with customers.
• Sales Support
• Assist external sales representatives with order processing, quotations, and follow-ups.
• Prepare and send proposals, quotations, and invoices to clients.
• Maintain and update customer records and sales databases.
• Lead Generation
• Identify and qualify potential sales opportunities through research and outreach.
• Product Knowledge
• Maintain a thorough understanding of the company's products and services to provide accurate information to customers.
• Work closely and provide support to the Sales Order Processing team, Marketing, and external Sales Team to ensure a seamless customer experience.

This amazing company will look to recruit candidates with the following;

• Experience within a sales or customer role, preferably within the same industry.
• CRM, SAP and Microsoft application experience would be advantageous
• Excellent verbal and written communication skills.
• Ability to organise & manage multiple projects simultaneously and meet deadlines.
• Creative problem-solving and analytic skills.

If you think your skills and experience match the above then apply today with your up to date CV or alternatively for a quick response call and speak to Simon to discuss this role in further detail.

Our client is able to interview ASAP for a quick turnaround - so don't miss out!!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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