Customer Service Operator

Who we are?

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse, and has been featured in The Sunday Times Top Track 250 for three years.

The group employs over 1,400 people with 19 sales offices in the UK, and the Republic of Ireland, plus European teams in Belgium and the Netherlands and internationally in Hong Kong, China, India and the UAE.

Please note our Bristol office is due to relocate to Portishead this year, so the ideal candidate would need to be able to commute to this area.

We are looking for..

We are currently looking for a Customer Service individual to join our Europa team. You will need a good telephone manner and experienced managing a busy inbox. Ideally come from a freight background and be able to proactively deal with situations & problem solve.

What can we offer in return?

• Excellent salary package of £26,475.00
• 25 days holiday,
• Fantastic benefits portal
• Bereavement leave
• Enhanced maternity & paternity pay
• Contributory company pension scheme
• Death in Service
• VDU Vouchers
• Buying/selling annual leave scheme
• Employee Wellbeing Programme
• Refer a Friend Scheme
• A very healthy culture and a fun working environment.
• High staff retention

What you will be doing:

• Be the first point of contact for all matters related to your assigned portfolio of customers.
• Work with key internal stakeholders such as operations and customs supervisor to obtain delivery status updates for your portfolio of customers within a timely manner.
• Be responsible to communicate Providing updates for customers through either phone or email facet.
• Manage the Customer Service cycle from start to finish ensuring that key information required to prepare quotes and process consignments are compliant with HMRC customs.
• Provide a variety of quotes to your customer to best service their requirements in an ever-changing scenario.
• Be responsible for ensuring credit limits are managed to an appropriate level and payments and debt is recovered.
• Be responsible to ensure that make sure the commodity codes and invoices are correct and processed for dispatched.
• Ensure that the commodity codes and invoices are correct and processed for dispatched.
• Ensure that problematic tasks that are held for any reason are rectified in a timely manner.
• Be proactive in approaching and engaging with existing customers to generate income.
• Support the Customer Service Manager with statistics that highlights customer performance and trends via the Customer Service Database Leonardo.
• Respond in a timely manner to problem or concerns from customers within the required turnaround time.
• Undertake any other duties as requested by their line manager, commensurate with the role.
• Ensure you comply and follow our company values, which we refer to as ‘Our Approach to Business’!

Our Ideal Person:

• Strong, confident personality with administrative and/or Customer Service background.
• Time management skills are essential as are communication (face-to-face and over the phone) skills.
• The ability to prioritise and to work under pressure of workload and within a targeted environment.
• A good head for numbers is required.
• Commercial Office experience preferred.
• Excellent communicator and dedication to excellent Customer Service
• A desire to improve the Gross profit margins.

Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Recruitment Team. Please do not submit speculative CV’S to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner.

Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Type: Full-time

Pay: £26,475.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Experience:

• Customer Service: 1 year (preferred)

Work Location: In person