AddressAshton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball, and each of their respective community charities.
JOB PURPOSE
We are looking for a Customer Services Operative to join us on an as and when casual basis. The Supporter Services team is responsible for answering enquiries from all of our supporters. As an integral part of the team, a Customer Services Operative is responsible for dealing with all supporter enquiries and selling tickets either by phone or email. On matchdays the Customer Services Operative really is the face of Bristol Sport. Working from the Ticket Office, situated in the heart of the Fan Village, Customer Services Operatives are a key part of delivering world class service to all of our fans and visitors to Ashton Gate.
KEY RESPONSIBILITIES
· Sell match tickets for Bristol City, Bristol Bears and Bristol Flyers over the phone
· Promote and facilitate Season Ticket and Membership sales
· Respond to supporter email queries in a timely and accurate manner
· Upsell to supporters when appropriate to work towards team targets
· Effectively handle complaints and use initiative to suggest solutions
· Sell tickets and help supporters face to face on matchdays in our Ticket Office
· Make outbound calls to customers where appropriate
· Proactively look for opportunities to improve service delivery and customer satisfaction, making suggestions as appropriate
· Develop and maintain a detailed knowledge of each department’s key responsibilities and establish effective working relationships
· Print and post match tickets, Season Tickets and Membership cards
· Carry out general administrative tasks including daily banking, Direct Debit payments etc.
Salary: £11.44 per hour (£12.82 per hour inclusive of 12.07% holiday pay)
Hours: As and when required (Monday to Friday and weekend availability)
Equal Opportunities
We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Safeguarding
We are committed to safeguarding the welfare of children and young people and expects all employees and workers to endorse this commitment.
Job Types: Part-time, Zero hours contract
Salary: £12.82 per hour
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
