AddressMedical Secretary Manager | Private Hospital | Competitive Salary | Full-Time, Permanent | Southampton
Spire Southampton are recruiting for a Medical Secretary Manager to join their team on a full-time, permanent basis. The purpose of this role is to manage the team of medical secretaries and provide a full Medical Secretary service to consultants. To ensure the team provide a high standard of service to all patients and consultants. To manage workload effectively and efficiently in line with the demand of the business.
Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.
Duties and Responsibilities:
- To manage a Medical Secretary team who can adapt to the demands of the business and provide a professional service to consultants and patients. To monitor performance and address any concerns appropriately, escalating where necessary.
- To ensure processes are in place that deliver high standards of customer service at all times.
- To develop a multi-skilled flexible team who can cover multiple specialities and other duties when required. Manage team absences and arrange suitable annual leave cover.
- To ensure the team are working efficiently and effectively with the aim to charging for 100% of their working time back to consultants. Monitoring workloads to ensure appropriate and fair distribution of work and tasks.
- To ensure GDPR (data protection) guidance is adhered to at all times by the team.
- Carry out quality assessments regularly, act on feedback and develop action plans for ongoing continuous improvements.
- Communicate effectively with the team about general hospital activity or operational issues to ensure they are well informed.
- Constantly look for new ways of working and process improvements in order to move in time with other aspects of the business
Who we're looking for:
- Medical secretary qualification or a minimum of 2 years’ experience as a Medical Secretary
- Proven experience within an administrative and/or customer service environment
- Experience in people management, performance improvement, disciplinary and other HR involvement when managing a team
- An accurate approach when working to strict deadlines and a confidence when delivering information to key personnel
- Excellent communication skills, both written and verbal
- Enthusiastic, self-motivated, able to prioritise and work accurately under pressure with sound numerical and analytical ability and attention to detail
- Ability to work independently and as part of a team
- Good organisational skills and time management
- Experience of working in a hospital/healthcare environment
Working Hours: Monday-Friday, 9-5
Contract Type: Permanent
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.
- Our Values
- We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
