Customer Service Representative

Do you have effective customer facing administration experience? Do you consider yourself to be IT literate? Are you based in or around Coalville?

If the answer is "Yes", then Aggregate Industries is looking for someone like you to join as a Customer Service Representative, to support the sales order team.

Role - Customer Service Representative

Pay - 12.02ph

Location- Aggregate Industries, Bardon Hill, Coalville LE67 1TD (100% office based)

Shift pattern- Mon-Fri, 40 hours per week, 08:00-17:00

Duration- initially until 01/09/2024

Start date - ASAP (within 1-2 weeks)

Responsibilities:

• Offering customer support to stakeholders
• Receiving inbound calls from new and existing customers
• Managing the input of orders and ensuring availability of product
• Communicating with internal and external contacts in a clear and efficient manner
• Providing resolutions to all queries raised
• Signposting stakeholders in the right direction for queries you are unable to resolve
• Handling any complaints in a quick and effective manner
• Collaborating data into IT systems

Experience needed:

• Prior experience in a customer facing administrative role
• Capacity to operate with minimal supervision
• Strong IT literacy skills with MS Office
• Experience with in house IT systems
• Confident telephone manner
• Strong verbal and written communication skills
• Excellent interpersonal skills

Benefits:

• Advice and editing on your current CV
• Dedicated team throughout your journey within the role
• Paid holiday
• Exclusive online services including restaurant and retail discounts
• Chance to receive 300 for referring a friend
• Opportunity for progression into permanent roles
• Competitive rates of pay

Does this role sound interesting? Apply today and a team member will be in contact if you meet our requirements.

All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.