Address
Form of work
SalaryTate Recruitment are working in partnership with Diligenta and are recruiting for talented Customer Service Representatives to join their organisation in Edinburgh.
Standard Life, now part of Diligenta, a UK based FCA regulated subsidiary of Tata Consultancy Services (TCS) is a brand that has been trusted to look after people's life savings and retirement needs for nearly 200 years and specialises in the provision of business process services for the Life and Pensions Industry.
Today, they serve millions of customers, who come to them directly, through advisers and through their employer pension scheme, and they're proud of the consistent high-level of Customer Service they provide.
We have various dates across February and March and opportunities that can lead to a permanent position.
Role responsibilities
· Providing all policyholders with excellent Customer Service at every step of their relationship with Diligenta/Standard Life
· Ensure you are providing each and every customer with an enjoyable Customer Service experience, by providing a high level of customer care and attention at all times
· Take ownership of customer problems, solving them at first point of contact and escalate when required
· Keeping track of a mailbox that might contain correspondence from co-workers or insurance customers.
· Co-ordinating with other teams and departments to help the policy holder find a solution.
· Acting professionally when conversing with financial representatives or policyholders.
· Embrace responsibility for duties you are given and keep an eye on activity.
Key Skills
· Efficient and accurate in your work
· Excellent telephone manner
· Positive and approachable in your manner
· A strong team player
· Enthusiasm to develop your skills and knowledge
· Adaptable to change and willing to embrace new ideas and processes
If you are passionate about Customer Services and are looking to start a new career, apply today with your CV.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
