Customer Service Representative

Are you passionate about providing exceptional Customer Service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to shine? If so, we want you to join our dynamic team as a Customer Service Representative in Westerham!

As a Customer Service Representative, you must have a comprehensive understanding of the company's products and services to effectively assist customers with their inquiries and complaints. You will be engaging with customers courteously and resolving service issues efficiently. You will make sure to adhere to established procedures to ensure systematic problem-solving and escalate when necessary. It's important to maintain a pleasant and professional demeanour to uphold a positive image for the company. Additionally, you will keep accurate records of customer interactions. Additionally, during busy periods, you will provide support to other departments within the contact centre to maintain operational efficiency.

Hours of Work: Full Time, Permanent

Customer Service Representative Requirements:

* Strong Customer Orientation
* Proven background in a customer-facing environment
* Experience of creating well written responses within a quality-based framework
* High level of communication skills both verbal and written
* Goal-oriented focus
* Ability to assess and handle difficult situations
* Demonstrate good judgement and able to challenge other viewpoints positively and constructively
* Decisive with the ability to work diligently on own initiative

Customer Service Representative Benefits:

* 33 days holiday (inclusive of Bank Holidays)
* Employee Assistance Programme
* Annual Incentive Plan Bonus Structure
* Life Assurance
* Health & Wellbeing Programme, including health cash plan and employee assistance
* Pension Plan
* High St Reward Scheme
* Refer a Friend Programme
* Free Parking
* Frequent Technology User Free Eye Care
* Flexible working model
* High 5 Employee Recognition Programme
* And as an employer who values you, you will be welcomed with open arms and supported to succeed.

Meet the Organisation: Who We Are and What We Do

Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.

In addition, Aqualisa completes our portfolio with its market-leading digital showering technology.

Our brands are united by a belief in design, innovation and craftsmanship, leading to beautiful and high-quality products.

With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million-pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.

Ready to embark on an exhilarating journey as a Customer Service Representative? Seize this opportunity and apply now to unleash your potential!