Customer Service Representative

P+S Personnel are pleased to be working on behalf of our client, who is seeking a Customer Service Representative to join their team based in Norwich on a full-time, permanent basis.

Main Responsibilities

• Customer data processing, order entry and management, deliveries handling inbound customer inquiries and coordination with supply chain.
• Manages order process in SAP and handles all communication with customers about orders, deliveries, and invoices.
• Managing the daily order-to-cash process with the customer.
• Coordinates with Supply Chain and Production on planning to make sure orders are delivered on time in full.
• Responsible for updating prices in SAP.
• Increase customer satisfaction by creating and maintaining positive customer relationships.
• Provides accurate demand planning forecast to support optimized production planning.
• Actively supports customer creation process: collecting required information and making the request to the master data department.
• Overview of all overdue and status this may depend by country whether this is handled by Customer Service or accounting department.
• Set up and maintenance of customer data and profiles including product item creation.
• Handling of invoice queries, supporting central AR department and ensuring no overdue payments.
• Maintenance of customer specific stocks, ensuring they re all within their commercial terms.

Education/Training

• Desire of someone with a higher education or further
• Good knowledge of English
• Good knowledge of MS Office

Person Specification:

• 1- 2 years experience in Customer Service or customer facing role.
• Strong knowledge of SAP or equivalent ERP system(s).
• Proficient in MS Office: Excel, Word etc.
• Demonstrated ability to develop and work in a team culture with other internal departments including but not limited to supply chain, quality and finance.
• Ability to work closely with both internal and external stakeholders and customers.
• Organisational and time management skills.
• Proactive communicator, able to effectively use all forms of communication: telephone, email, teams etc.
• A sense of responsibility, care, high accuracy, reliability.
• Able to work independently, recognise potential issues and proactively offering solutions, able to analysis data and create reports and summaries for customers and internal stakeholders.
• Able to work within a pressured environment managing a varied workload to time sensitive deadlines.
• Willingness for self-development and able to adapt to change.
• Able to be assertive where necessary, balancing the needs of the business and those of the customer.

If this is a role you are interested in, please apply online ensuring your CV is up to date.