Customer Service Representative

SRG are currently looking for a Customer Service Representative for a Global Pharmaceutical Company who have opened a new vacancy within their team on an initial 12 Month basis to be based at their office in Camberley.

The Role:

The primary responsibility is the processing of product orders and customer queries that are received in via the telephones.

• Communicating and coordinating with internal departments to ensure customers' needs are met effectively and efficiently.
• Delivering consistently high levels of service (qualitative and quantitative) and ensuring that quality policies, procedures and work Instructions are understood and followed.

Key Responsibilities:

• Handling phone calls and emails with internal and external customers in a timely, courteous manner aiming to resolve queries and place orders accurately and efficiently.
• Working in partnership with other departments to manage and resolve internal and external customer queries.
• Recording details of customer interactions, comments and complaints.
• Communicating customer and market information gained through customer contact to the Customer Service team as appropriate.

Skills/Experience Required:

• Proven experience in developing and establishing successful key relationships and delivering excellent standards of Customer Service.
• Highly organised with good communication skills at all levels.
• Good commercial awareness/business acumen.
• SAP and Salesforce experience, or similar.
• Adaptable/flexible and extremely self-motivated.
• Solid, demonstrable IT skills.
• Educated to 'A' Level standard (or equivalent).

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.