Customer Service Representative (Italian Speaking)

Are you a dynamic individual fluent in Italian and passionate about delivering exceptional Customer Service? Do you thrive in a fast-paced environment where every interaction is an opportunity to make a difference? Are you ready to be part of a dedicated team that values diversity and excellence? If so, we have the perfect opportunity for you! We are seeking a Customer Service Representative (Italian speaking) to join our vibrant team in Wolverhampton.

As a Customer Service Representative, you will ensure prompt responses to queries from end-users, EMEAA agencies, and Trade customers, addressing various concerns like order status, stock availability, pricing, product information, technical support, order discrepancies, claims, and account status. You will proactively handle and manage emails in your team mailboxes. Understanding and meeting customers' expectations is a priority for you, as is actively communicating with customers to keep them informed about their orders' progress up to shipment, thereby meeting service expectations. Logging complaints and quality issues on CRM falls within your responsibilities, as does collaborating closely with colleagues across departments and sister companies to integrate and align information and processes. Lastly, you manage the customer's active order book on a weekly basis.

Hours of Work: Full Time, Permanent

Customer Service Representative (Italian speaking) Requirements:

* Be fluent in Italian - verbally/written (essential).
* Have knowledge of export and commercial invoicing (essential).
* Strong attention to detail (essential).
* Possess the ability to problem solve and work under pressure.
* Have excellent Customer Service and communication skills.
* Be proficient in MS Office Suites (desired).
* Experience of EFACS/Sage or alternative ERP systems (desired).
* CXone/Hubspot knowledge (desired).
* Enjoy working as part of a well-established team.

Customer Service Representative (Italian speaking) Benefits:

* 33 days holiday (inclusive of Bank Holidays)
* Employee Assistance Programme
* Annual Incentive Plan Bonus Structure
* Life Assurance
* Health & Wellbeing Programme, including health cash plan and employee assistance
* Pension Plan
* High St Reward Scheme
* Refer a Friend Programme
* Free Parking
* Frequent Technology User Free Eye Care
* Flexible working model
* High 5 Employee Recognition Programme

Meet the Organisation: Who We Are and What We Do

Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.

In addition, Aqualisa completes our portfolio with its market-leading digital showering technology.

Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products.

With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million-pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating excit