Customer Service Representative

Job Summary:

We are seeking a skilled and customer-oriented Customer Service Representative to join our team at our Birmingham City Centre store.

As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for individuals who enjoy helping others and have strong communication skills.

Duties:

- Assist other staff members with getting customers measured/pinned for clothing alterations.

- Welcoming customers to the store in a warm and friendly manner.
- Communicate with customers via phone, email, and chat to answer inquiries, provide information, and resolve issues
- Assist customers with placing orders, tracking shipments, and processing returns or exchanges
- Provide product recommendations and assist with product inquiries
- Enter customer data and update account information in the system accurately
- Handle customer complaints or concerns with empathy and professionalism
- Collaborate with other departments to ensure timely resolution of customer issues
- Analyze customer feedback and identify areas for improvement in our products or services

Requirements:

- Excellent verbal and written communication skills in English. MUST speak Englsih
- Strong phone etiquette and active listening skills
- Proficient in data entry and computer navigation
- Ability to analyze customer needs and provide appropriate solutions
- Exceptional problem-solving skills and ability to handle difficult situations with patience and empathy
- Ability to work well in a fast-paced environment and multitask effectively

Location: Birmingham City Centre (Outside New Street Station)

We offer competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about providing excellent Customer Service and have the required skills, we would love to hear from you.

Please note that all positions at our company are paid, including internship positions.

Job Types: Full-time, Part-time, Permanent, Temporary contract, Fixed term contract, Temp to perm
Contract length: 6 months

Pay: £8.60-£12.80 per hour

Expected hours: 10 – 37.5 per week

Benefits:

• Casual dress
• Discounted or free food
• Flexitime
• Health & wellbeing programme

Schedule:

• Day shift
• Every weekend
• Holidays
• Monday to Friday
• Weekend availability
• Weekends only

Supplemental pay types:

• Loyalty bonus
• Performance bonus
• Tips
• Yearly bonus

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer Service: 1 year (preferred)

Language:

• English (preferred)

Work Location: In person

Reference ID: CUSTOMER SERVICE
Expected start date: 29/04/2024