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Customer Service Representative Level 3 Apprenticeship
The Hive is a reimagined lead generation and Customer Service department for the Savills UK business. Residing in Richmond, the Hive is made up of two teams. The Outbound team support Lettings and Sales, while the Inbound team support the whole UK business. The team has embarked on a 5 year project to transform into a modern, technologically advanced department where they plan to become a Market Leader in their space.
About this role
Purpose:
To deliver consistently high levels of Customer Service to our clients - a clear point of difference so all of our clients leave satisfied in the knowledge that they are getting the best outcomes that the market is able to offer as a result of using our services.
You will be responsible for handling incoming telephone and email enquiries for the business, in order to resolve enquiries and generate leads.
Day to day duties:
- Answer incoming calls and provide accurate and complete information in a timely manner
- Resolve customer inquiries, ensuring that the customer's needs are met
- Maintain a high level of knowledge about the company's products, services, and processes
- Follow established procedures for handling customer inquiries and complaints
- Upsell additional products or services to customers, as appropriate
- Accurately document customer interactions and maintain detailed records of customer inquiries
- Adhere to established call handling and Customer Service standards
- Understand the company's organisational structure and marketing campaigns
- Be the "voice of the brand" and uphold the benchmark of the brand
- Follow all Hive procedures, processes and frameworks
Required Core Competencies:
- Supporting & Co-operating
- Interacting & Presenting
- Adapting & Coping
- Organising & Executing
- Achieving Personal Work Goals & Objectives
- Deciding & Initiating Action
How you’ll make an impact
You’ll need to have:
- Ability to adapt, grow and learn quickly
- Excellent communication and interpersonal skills
- Strong organisational and time management skills
- Passion for delivering exceptional Customer Service
- Excellent written and verbal communication skills
- Strong problem-solving and Customer Service skills
- Ability to work in a team environment and support fellow team members
GCSE English and Maths at Level 4 (Grade C) or above is a mandatory requirement and you may not apply if you are currently studying for or already have a degree.
You must be eligible to live, work and remain in the UK, within 1 hour’s commute of the office you are applying to.
Training
Customer Service Apprenticeship, Level 2 or Level 3 (depending on experience).
On the job training is provided to ensure all the required knowledge and experience is obtained throughout the apprenticeship to qualify successfully.
Career development
We ensure that your Continuing Professional Development (CPD) is current and that all staff are fully up-to-date with changes to legislation and business needs.
Benefits
- 25 days (5 weeks) annual leave
- Competitive Pension Plan
- Life Assurance
- Private Medical Scheme (invitation after one years’ service)
- Employee discounts - save money using our My Rewards on thousands of discounts and offers
- Cycle to Work Scheme
- Interest free season ticket loan
About Savills
Savills apprenticeship programme allows you to gain the training, experience and support you need to build a fulfilling career in real estate.
We pride ourselves on offering the best possible experience from the day you receive your offer letter with us, through to the training programmes that support your career development.
We work with the Chartered Surveyors Training Trust to offer property apprenticeship opportunities across our business in various locations. If you are passionate about a developing a professional career in property, and would prefer to learn on the job rather than studying full-time at university, these roles may suit you. We have 100 per cent retention rate of our apprentices, who go on to work for Savills after completion of the scheme.
How to apply
To apply for this role and to find out more, please click on the apply button.
Please note that applications may close before the application deadline, so apply early to avoid disappointment.
