Customer Service Representative

Agria Pet Insurance has a fantastic opportunity for two Customer Service Representatives to join our team. This is a Hybrid role and will consist of working from home and our Aylesbury office. You will join us on a full time, permanent basis (starting 5th February 2024),and in return, you will receive a competitive salary of £21,555 per annum.

Agria Pet Insurance Limited administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.

About the role:

As our Customer Service Representative, you will respond appropriately to all customer enquiries and ensure that administration and policy servicing is carried out accurately, on time and to the agreed service levels.

Hours are as follows:

• Monday to Friday 9-5 with one 9-6 finish
• 1 in 4 Saturdays be 9 – 1 shift, when working the Saturday we give a day off in the week, the rest of the days then being 9-6 shift.

Responsibilities as our Customer Service Representative will include:

• Answer all Customer and Claims incoming calls efficiently, professionally and at all times promoting Agria Pet Insurance
• Outbound calling including; missed payments, breeders, requesting information for claims and underwriting of new policy applications
• Objection handling including; Claims decisions, price fluctuations due to mid term changes.
• Undertake departmental routine and exception processes, such as claims indexing, under review policies, payment collection and rejections, vaccination vouchers, in line with agreed service levels
• Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
• Deal and attempt to resolve customer complaints
• Record and maintain accurate policyholder information using the in-house computer systems
• Provide and maintain exemplary levels of Customer Service at all times
• Maintain a thorough working knowledge of all policy terms and conditions
• Maintain good housekeeping at all times

Qualifications, Skills & Attributes of our Customer Service Representative:

• Effective questioning and listening skills.
• Good organisational and interpersonal skills.
• Ability to work under pressure and to tight deadlines.
• Computer literate (MS Office) with keyboard skills.
• Precise comprehension and ability to communicate clearly in both verbal and written form.
• Ability to work to agreed performance targets.
• Ability to work independently and as part of a team.
• Takes ownership by using Initiative and problem solving

Don’t miss out on this fantastic opportunity to join the Agria team – please click ‘apply’ now to become our Customer Service Representative - we'd like to hear from you!

All successful applicants are subject to a background and criminal record check.

Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received based on our legal obligation under employment law.