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Form of work
SalaryPaying £25-27Kpa depending on experience.
Job Summary:
To be responsible for managing the order entry to cash process and delivering outstanding Customer Service to a range of Commercial key accounts, whilst following approved SOX compliant internal processes. In order to achieve this, the Account Coordinator will be required to liaise & work closely with other areas of the organisation as specified above.
Key Responsibilities:
- To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax to provide our customers with an efficient, reliable service
- To respond effectively to queries relating to customer orders and deliveries
- To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
- To resolve customer complaints and invoice queries
- To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner
- To be in regular contact with our Sales Account Managers and local SPG contacts, and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner
- To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
- To implement process improvements which will improve operational effectiveness and enhance profitability
- To ensure that customer account records are kept up to date for audit purposes
- To identify and resolve with the data management team any master data errors affecting the OTC process
- To provide support for other members of the team (and back up as required for other CFT teams)
