Customer Service Representative

We're seeking Customer Service Advisors to join our busy and established team based in our vibrant contact centre in Dunstable.

This is an excellent opportunity for a motivated and driven individual to kick start their career with Connells Group with the potential to earn an OTE of £25,000 – £28,000.

You will serve as the primary point of contact for customers, assist with their inquiries, provide support, and ensure their overall satisfaction. You will utilise your communication skills, empathy, and problem-solving abilities to address customer needs promptly and effectively. This position requires a proactive approach to Customer Service, attention to detail, and the ability to thrive in a fast-paced environment.

What you’ll do:

• Act as ‘front-line’ communication for customers by booking appointments for our estate agency branches
• Interact with customers and branches over the phone, to address their inquiries, book appropriate appointments and recommend our services
• Demonstrate professionalism, empathy, and patience in all customer interactions, always ensuring a positive customer experience whilst adhering to company policies, procedures, and guidelines.

Why you’ll love it here:

• Generous incentives and team nights out
• Quarterly awards and paid trips for top achievers
• Employee discounts and wellness programme
• Industry leading training and development
• Clear career progression opportunities
• 24/7 AIG Smart Health (including virtual GP) coverage for you and your family
• Free On-Site Parking
• Uncapped commission
• A realistic OTE: £25,000 - £28,000

Required skills, knowledge and experience:

• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to work well in a team
• Basic computer proficiency and familiarity with office software applications
• Customer-focused mindset with a genuine desire to assist others
• Able to work in a fast paced environment
• Self-motivated, confident, and approachable
• Willingness to learn and adapt to new processes and technologies.
• Previous experience in Customer Service or related field (preferred but not required)

Connells Group is the largest and most successful estate agency and property services provider in the UK. With a network of over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services, including new homes, mortgage services, surveying, conveyancing, and more!

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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